This is an example incident

Sun, 21 May 2023 13:06:30 +0300

May 21, 13:06 GMT+03:00
Resolved - Empathize with those affected and let them know everything is operating as normal.

May 21, 12:56 GMT+03:00
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

May 21, 13:02 GMT+03:00
Identified - As you continue to work through the incident, update your customers frequently.

May 21, 13:32 GMT+03:00
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.